Privacy Policy — Marinios IPTV

1. Who We Are

Marinios IPTV is the data controller for your information. For privacy questions, contact us at: Contact@mariniosip.tv or via WhatsApp: +44 7883 412700.

2. What Data We Collect

• Account Data: Name, email address, WhatsApp number — provided when you subscribe or contact us.
• Payment Data: Processed securely by Stripe and PayPal — we never store your card details on our servers.
• Technical Data: IP address, device type, browser information — collected automatically for security and performance.
• Usage Data: Login times, channel viewing patterns, server quality logs — used to improve our service and troubleshoot issues.
• Device MAC Address: For MAC-based setups (MAG Box, Formuler, Dreamlink), we store your device MAC address to activate your subscription.

3. How We Use Your Data

• To activate and manage your Marinios IPTV subscription
• To provide 24/7 customer support via WhatsApp and email
• To process payments securely and send receipts
• To prevent fraud, abuse, and unauthorised access
• To send service updates, maintenance notices, and account alerts
• To improve our streaming quality and user experience

4. Legal Basis for Processing (UK GDPR)

We process your personal data under the following lawful bases:

• Contract: To fulfill our obligations under your subscription agreement.
• Legitimate Interest: To maintain service quality, prevent fraud, and communicate essential updates.
• Consent: For marketing communications (you may opt out at any time).

5. Cookies

We use essential cookies only — necessary for login, checkout, and service functionality. We do not use tracking, analytics, or advertising cookies. You can manage cookie preferences in your browser settings at any time.

6. Who We Share Data With

We never sell your personal data. Limited data is shared only with trusted partners who enable our service:

• Stripe & PayPal — Payment processing (PCI-DSS Level 1 certified). We do not store your card details.
• Email Service Provider — For sending receipts, updates, and support communications. All providers are GDPR compliant.

7. Data Retention

• Account Data: Kept while your subscription is active, plus 12 months after cancellation for reactivation purposes.
• Payment Records: Retained for 6 years to comply with UK tax and accounting requirements.
• Usage Logs: Anonymised and retained for up to 30 days for troubleshooting.

8. Your Rights

Under UK GDPR, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Objection: Object to processing based on legitimate interest
• Portability: Request your data in a machine-readable format
• Restriction: Request temporary restriction of processing

To exercise any of these rights, email us at Contact@mariniosip.tv with your request. We will respond within 30 days as required by UK GDPR.

9. Data Security

We take data security seriously. All data transmitted between your device and our servers is encrypted using SSL/TLS. Our servers are hosted in secure UK and EU data centres with 24/7 monitoring. Access to personal data is restricted to authorised personnel only.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available at mariniosip.tv/privacy-policy/. Please check the "Last Updated" date at the top of this page for the latest version.

11. Contact Us